Wednesday 4 May 2016

MMM NIGERIA FAQ





1. Who can join MMM?

Any person of legal age is able to join the MMM Community.
There is absolutely fair equal treatment to members of different ages and social groups, work status and political backgrounds, countries and religions.
MMM Nigeria can join any person who lives in Nigeria or has Nigerian  ID (a government issued documents with a photo).


2. How to register in MMM?



If you want to be a part of the Community, you should register on the official MMM website or by one of Guider’s.
To register in MMM you need to go to MMM-Nigeria website [ nigeria-mmm.net ] and click on “Registration” button in the upper right corner.




Fill the registration form as shown on screenshot:
(Fields marked with * are required)
  1. Enter your name (or a nickname).
  2. Enter your e-mail (preferable mailbox is gmail.com).
  3. Enter your mobile phone number
  4. Create your password
  5. Retype created password
  6. Enter an invite code of a participant who invited you MMM (if there is any)
  7. Enter your Guider’s email (Not required field, please fill if you know a Guider and want to be a member of his team)
  8. Enter numbers from the picture.
  9. Necessarily read the WARNING and check the box that you accept it.
  10. Click on “Registration in MMM” button.




Once you have completed all required fields there will be a congratulation message on your screen. And also instructions what to do next:
  1. Go to Personal Office’s website.
  2. Read about how to successfully participate in MMM.

3. What is a “Personal Office”?



Personal Office is a personalized section of the site, available for registered members. Through Personal Office you can:
  • Provide and Get Help (“buy” and “sell” Mavros)
    • See how your Mavro’s grow
    • Create “letters of happiness”
  • Register newcomers and manage their Personal Office (if you are Guider)
    • See your referrals and team
  • Get in touch with:
    • The Support Team — if you need to solve Personal Office issues
    • Your Guider — if you need any advice or help
    • Contact transfer Recipient or Sender — if you need to clear something up about transfer




  • Make personal settings
    • Edit your personal Contact info
    • Change Privacy settings
    • Add your bank and BitCoin`s accounts
    • Сonnect mobile devices to be able to use Personal Office on a tablet or a smartphone
    • Change your Referrer and appoint Confidant
    • Change Personal Office language and time-zone


    4. How to login into Personal Office?



    In order to access your Personal Office:
    ➔ You need to go to mmmoffice.ac or mmm-office.com
    ➔ Also you can click on “LOGIN TO MMM” button in the right upper corner of the MMM-Nigeria official website.




    You will be redirected to a page as shown on screenshot:
    1. Enter numbers (or letters) from picture.
    2. Click on “Login” button.




    A login-to-system page will appear.
    You can choose your language from the dropdown list.
    1. Enter your e-mail (or the phone number).
    2. Enter Password (created upon registration).
    3. Click on “Login” button.




    Congratulations!
    You are logged in your Personal Office.




    If you haven’t registered on your own, but asked your Guider or online consultant to do that, then log-in procedure is different. In this case:
    • Open email message from MMM that was sent to your email address after your registration. If you can not find it in your Inbox, please check your Spam folder. The email message looks like this screenshot.
    • Follow a Password Recovery link.




    You should see a page as on the screenshot. With your email and recovery code already inserted automatically into related fields.
    If you do not see such page, please close the window and follow the recovery link from the letter for the second time.
    1. Create a strong password (make sure that the hint became green, that means the password is strong enough). Use small and capital letters, numbers and special characters. Your password must be at least 8 characters.
    2. Retype your password.
    3. Click on “Change password” button.




    In the opened window:
    1. Enter your email.
    2. Enter your password.
    3. Click on “Login” button.





    5. How to recover a password for Personal Office?



    If you have forget your password or want to change it, follow "Get a new password" link.




  • Enter your e-mail address or your mobile phone number which you specified during the registration.
  • Click on "Send a request" button.




A message with a link to recover your password will be sent to your e-mail.




Following that link in the “Password Recovery” letter you will be redirected to the “Change Password” page, where your Recovery code will be already inserted automatically.
  1. Create a strong password (make sure that the hint become green, that means the password is strong enough good). Use small and capital letters, numbers and special characters. Your password must be at least 8 characters.
  2. Retype your password.
  3. Click on “Change password” button.
Congratulations! Your password has been changed.



6. How to add an Account in Personal Office?



In order to Provide or Get Help in the MMM Community (“buy” or “sell” Mavros), first you need to add a personal bitcoin or bank account in your Personal Office.
  1. Click «Accounts».
  2. Click «Add».
  3. Enter your account data:
    1. for Bitcoins please use this instructions
    2. for bank account please use this instructions
  4. Click on “Save” button.




Congratulations, your personal account has been added.




If you want to check or edit your account:
  1. Click on "Accounts"
  2. Choose the account by clicking on it (color changes to yellow)
Also you can:
  1. edit account
  2. remove account

7. What is “Mavro”?



Mavro is a conventional unit for measurement of provided help to other participants in MMM.
For example, if a participant has contributed 10,000 NGN, he receives 10,000 Mavro-NGN. The amount of Mavros in a participant’s Personal Office shows a maximum amount of help he can get.
For example, if a participant has 50,000 Mavro-NGN, he can get 50,000 NGN. The amount of growing Mavros and progressive calculation of help amount can be seen in “Mavro” section of your Personal Office.




8. How to Provide Help (“buy” Mavro)?



You can “buy” Mavro by Providing Help (transferring money) to another participant:
  1. Click "Provide Help" on the dashboard in your Personal Office.
  2. Read WARNING about risks related to the participation in the system.
  3. Tick the box.
  4. Click on "Next" button.




  1. Choose a way to transfer funds:
    1. Bitcoin network (via BTC)
    2. Local bank institution (via Naira)
  2. Click on "Next" button.




  1. Enter an amount you want to contribute.
  2. Click on "Select" button.
The maximum amount of a contribution is limited to 2,200,000 NGN per participant. This amount includes previously contributed amounts together with interests, which will start to be accrued on a day of creating a request for providing help.




  1. Enter amount for each type of “deposits” (if applicable).
  2. Check the box if you want to get a registration bonus. (Available only if it is your first request for Providing Help)
  3. Click on "Next" button.




In the appeared window carefully check all details of your request.
  1. Enter characters from the image.
  2. Click on “Next” button.




After successful completion of all steps above, you will see a notification that your request has been added. Click on “Ok”.




  1. The created request will be in queue to be processed by a dispatcher (automatic program).
  2. In a short time there will be an Order appearing on your dashboard that you need to complete (to transfer your funds). You may receive one order or several orders for amount of your request for “Providing Help”. If you choose Bitcoins (not option “Other Bank”), you must transfer the exact amount in Bitcoins (not the amount in NGN).




Each order includes the following information:
  1. Period of time remained to complete transfer.
  2. Transfer amount.




When you press the area of the Order (or on “Details” in the lower right corner of it) you will see:
  1. Transfer amount.
  2. Details of a recipient's account for transfer
  3. Recipient's phone number to contact in case of difficulties with transfer. Your contact number as Sender.
  4. If you chose Bitcoins in your request, in your Order you will find instructions how to transfer Bitcoins.




You should make every transfers on time. In case of difficulties with a transfer, a recipient and a sender can get in touch with each other via chat (if a phone of one of the participants is not available for some reasons).
  1. Press “Messages” in the upper right corner of an Order.
  2. In the opened window type your message.
  3. Your can add a file if necessary.
  4. Click on “Send”.




After you have transferred money, you must show a recipient that the transfer was completed. He will be able to confirm receiving of your funds after you send a transfer evidence.
How to send an evidence of transfer:
  1. Click on the blue button with the triangle inside.
  2. Click on link “I completed this payment”




In the appeared menu, you should attach a screenshot or photo of completed payment transaction.
You can make a screenshot:
— with PrtScr button (next to F12 button of your keyboard). Press PrtScr. After that an image of your screen will be sent to the clipboard. Open the program for processing images (the simplest one is Paint). Select “Paste” in the program menu or Ctrl+V. Save the image on your computer.
— with a specialized software (LightShot etc.)
  1. Click on the button "Browse File" to attach a photo or a screenshot.
  2. Write a comment if you want.




Click on “Next” button.




After that Order’s icon become half green.
Once your recipient confirmed the receiving of funds, the icon will become fully green. And your Mavros will become confirmed.




If the transfer has not been made timely, or you refused to do a transfer without a valuable reason, your account will be blocked automatically. You will be notified about it in Personal Office.
In blocked mode the only available operation in Personal Office is contact to the Support Team.




After creation of a Request for Providing Help, check your Personal Office and email daily. So you will be aware about new orders for transfer and could prevent your account blocking for any possible reason.
For example. If you can not complete an order for any circumstances, make sure to write your reason to the Support Team:
  1. Click on blue button.
  2. Click on “I refuse to make money transfer”.


 

9. How to Get Help (“sell” Mavro)?



In order to Get Help (“sell” Mavro) click on the appropriate button ("Get Help") on the dashboard of your Personal Office.




  1. Select already registered account to Get Help (if you want to add a new one better use Accounts menu).
  2. Click on "Next" button.




Choose one of your existing accounts and click on "Next" button.




In the opened window you can see:
  1. — maximum amount of Mavros available to withdraw.
  2. — a leftover, as withdraw amount has to be multiple 100.
  3. — total amount for current withdraw.
Take follow steps:
  1. Click on “all” to withdraw maximum amount of specific mavro-account.
  2. Enter any amount less than maximum amount of specific mavro-account.
  3. Click on “Next” button.




Check your amount for withdraw and click on "Next".




Created Request for Receiving Help appears on your desktop in Personal Office.




If you click on active Getting Help Request, a popup window will open where you can verify details once again. In the Getting Help Request you can also see the amount of Mavro for sell.




After creating your Getting Help Request you should wait for orders to be displayed on your dashboard. You will be able to see information about participant(s) who will transfer funds.




Appeared orders on your Dashboard will be of yellow color. After a sender confirmed that funds had been transferred, make sure to check your account. You should confirm a receipt of funds only when you see them in your account.
When a sender confirmed sending funds but you did nothing with an order, after some time the order’s icon will become yellow with a question mark.
When you click on this icon there will be two options:
  1. confirm the receipt of funds
  2. inform that the funds are not received.




If the funds are not received, after an investigation of Security Department this icon will become red with a cross.
It means that the order wasn’t completed. Such icon will appear if a sender didn’t confirm timely that the funds were sent.
In case of described situations the dispatcher will create another order for you with another participant to send his/her help to you.




Confirm orders only after making sure that the funds were received on your bank account or bitcoin wallet!
If funds are received and you confirmed receipt of funds, then this icon will turn green. It means that help has been successfully provided!




Keep in mind that you can extend the period of payment for 24 hours, if necessary. If a sender is not able to meet a standard requirement for 72 hours for banks or 36 hours for bitcoins, you can give him additional time to complete this order. In order to do that:
  1. Сlick on the icon.
  2. Click on 24 hours extension.
Always report to the Support Team if you notice any unusual activity. FAQ: How to get in touch with the Support Team?


10. How to write a “Letter of happiness”?



As soon as Help was received (money for "sold' Mavros), every participant has to write a "Letter of happiness". A form for creating such letter will appear automatically when you confirm your receipt of funds. Later it will be published in “Testimonials” section on MMM Website.
How to create a “letter of happiness”:
  1. Write your text with:
    — your status (ordinary participant, Guider, Guider-100, etc.)
    — date of providing help
    — amount of provided help
    — date of receiving help
    — amount of received help
    — any additional relevant information.
  2. Attach a screenshot or a file with confirmation of funds receipt.
  3. If you attached a wrong file, you can delete it.
  4. Insert a link for your video.
  5. Tick the box if you want to get additional bonus for video.
  6. Сlick on “Send”.
You can read about additional bonus for video in FAQ: What types of bonuses can I get?.




11. Who are “Referrers” and “Referrals”?



A “Referrer” is a participant of the MMM Community who invited another participant by using “Referral Link”, “Invite” or directly registered in Personal Office.
A “Referral” is a person who was invited by “Referrer”.
If you registered a new participant in Personal Office or he registered by himself using your “Invite” or “Referral Link”, then you’re his/her “Referrer”, and he/she is your “Referral”.
You can see a list of your referrals in “Participants” section of your Personal Office.
A referrer gets a referral bonus of 10% on for every amount of provided help by his/her referral.




12. What is a “Referral Link”?



A referral link enables MMM system to identificate who has invited a person to MMM.
If a person comes to the MMM website through your referral link, after registration he automatically becomes your referral. Afterwards, you will receive Referral bonuses from all contributions your participant makes.
A referrer can’t be changed, however in case you registered without referral link you can state your referrer manually in 7 days from the moment of the registration.
How to find your “Referral Link” in your Personal Office:
  1. Click on “My Page” menu.
  2. Click on “Referrer” tab.
  3. Click on “Show my referral link” button.
  4. Select and Copy your “Referral Link”.
It will look like: http://nigeria-mmm.net/?i=24hoursfootball@gmail.com
  • The blue part is the link to the main page of MMM Japan official website.
  • The green part — your invite (if you don’t set the invite, here will be your email automatically)
  • Between the site url and your invite there are the following characters “?i=”. Pay attention to them, if you will create your referral link by yourself. For example, you can create a link, that will lead directly to the registration page — http://nigeria-mmm.net/?i=24hoursfootball@gmail.com
    or to the testimonials page — http://nigeria-mmm.net/?i=24hoursfootball@gmail.com



  • 13. What is an “Invite”?



    An “Invite” is an invitation code (a unique set of letters and numbers), which can be use for invitation into the MMM Community.
    • A person, who entered your “Invite” in the relevant field during registration, becomes your “Referral”.
    • You will get a referral bonus 10% on the new money that your referrals helped with in the Community. [For more information check Chapter 16 (Referral Bonus)]
    How to create your invite:
    1. Click on “My page”.
    2. Create and enter your Invite.
    3. Click on ”Save” button.


    There are many ways to attract new members by using invite. Use your personal creativity and imagination.
    The most popular methods are:
    — handing out business cards with written invite;
    — distribution of leaflets and booklets with written invite;
    — writing messages online (online forums for advertising and shopping sites, personal sites and blogs);
    — social network activity (Facebook, Twitter, LinkedIn, Youtube, Instagram, etc.).



    14. Where can I post my Referral Link?



    Use referral link in different web resources, social networks, text messages, signatures, etc.
    Here are some examples:
    Facebook! You have a wide area for creativity — messages, posts, comments, photo comments.




    Forum. Almost at any forum you can create your own topics and make comments on anybody’s post.




    Twitter. Here are a variety of ways how you can promote your referral link.




    You can also spread your link through SMS/MMS.


    You can post your link anywhere. Use your personal creativity and imagination.

  • 15. Who are “Guider”, “Trustor” and “Confidant”?



    A Guider is a rank. He has a right to get a Guider’s bonus when he builds his team. Such person can answer any question about participation based on his experience and knowledge of the MMM Community. A participant choose his Guider by himself. The Guider has NO access to the participant’s Personal Office.
    If the participant does know how to make operations in Personal Office (create requests, process orders), he can appoint his Guider do it on behalf of him. The participant who appoints is called a Trustor. Appointed Guider is called a Confidant.
    If you are Guider and Referrer of one participant at the same time, you will get only referral bonus 10% (the maximum bonus in MMM).
    There are two ways to establish Trustor-Confidant relationship:
    • The Guider registers the participant through Personal Office and during registration process states that he is the Confidant of this newcomer.
    • The participant appoints his Guider as his Confidant in Personal Office:
      1. Click on “My page” menu.
      2. Click on “Guider” tab.
      3. Click on “Make my Guider my Confidant” button.
      4. Don’t forget to click on ”Save” button.
    Trustor can start to operate his Personal Office by himself at any time. Trustor can annulate Confidant status at any time.


    For safety reasons the most important operations (change of account information for Getting Help, creation of Requests, confirmation of receiving money) are conducted only through a confirmation code sent in SMS to the Trustor.
    In addition, the Trustor will get the corresponding sms when his Confidant creates “Get Help” or “Provide Help” requests. For example, the sms with a recipient’s account information.
    The Confidant can switch to Trustor’s Personal Office inside his own Personal Office.



    16. What types of Bonuses can I get?



    In addition to 30% Mavro growth per month participants can get the following bonuses:

    Registration Bonus

    +20$, +50$ or +100$.
    When signing in participants are granted with the bonus from $20 to $100. Definitely, this money is given to participants who are making their first contribution.
    • +$20 if your contribution is from 11,000 NGN to 109780 NGN. This bonus is frozen for two weeks. If you take out your contribution earlier, the bonus will be cancelled.
    • +$50 if your contribution is from 110,000 NGN to 660,000 NGN. This bonus is frozen for one month.
    • +$100 if your contribution is 660,000 NGN and more. This bonus is frozen for one month as well.
    About freezing: it means that if you withdraw your money earlier, you will lose only the registration bonus whereas your contribution with all interest accrued will be paid to you.




    Referral Bonus

    +10% from a contribution amount made by each member (referral) you invited to the System.
    The Bonus is paid in Mavro 30% which may be taken out as soon as the referral has provided help and got his Mavro confirmed.
    You can invite a participant through a referral link or MMM invite (code word). You will get the bonus from each referral’s new contribution, but only for “new” money.
    For example, if he provides help of 10,000 NGN you will get 1,000 NGN bonus. If after that the participant takes out 15,000 NGN and then provides help of 20,000 NGN, the bonus will be credited only for difference between input and output i.e. for 15,000 NGN (10,000-15,000+20,000=15,000). In total the bonus will be 1,500 NGN, but not 2,000 NGN.




    Guider’s Bonuses

    +5%, 3%, 1% and 0,25%.
    There are four levels of bonuses in MMM-Nigeria.
    The bonuses is paid in Mavro 30%.
    You may take it out 2 weeks after your referral has provided help and got his Mavro confirmed.
    It works like Referral Bonus. Guider's bonus is paid only for ‘new’ money.
    In the MMM System you have the opportunity to become somebody's Guider. Participant choose his Guider on their own. Guider don’t have real authority over participants.
    • 5% — for those who appointed you as their Guider
    • 3% — for those whose Guider is the participant who appointed you as a Guider
    • And so on.
    For example, A appointed you as his Guider, B appointed A as his Guider and C’s Guider is B. It means, you will get 5% for A’s contribution, 3% for B’s and 1% for C’s. If someone is under C, you will get 0.25% for him.


    Referral’s bonus (10%) and Guider’s bonus (5%) from the same contribution do not add. It means that MAX bonus equals to 10%.
    • 10% Referrer gets for his referral
    • 10% Referrer/Guider (same time) gets for his referral
    • 5% Guider gets for the first level participants of his group.


    Bonus for the video in a "Letter of happiness"

    +5% or +3% of the amount of the received help. Each participant is obliged to send the "Letter of happiness" after receiving help. If the letter is accompanied by video (a link for published video in an open source of internet), then the participant will get a relevant bonus. The bonus is added for the video in each "Letter of happiness."
    • 5% of the amount of the received help will be accrued if the video will show your face and voice, and of course, provide the proof of money receipt.
    • 3% of the amount of the received help you will get if you provide the video confirming the withdrawal, which will not show you personally. You just demonstrate on the screen your personal office of MMM and your evidence of getting help in the form of bank statements from your bank account or from the Internet banking or your Bitcoin wallet.
    The bonus for video is paid in Mavro 30% and frozen for one month. If during this period you decide to remove your video form an open source of internet, the bonus will be cancelled.




17. How to participate in MMM safely?

The system has the Security Department to track frauds and monitor the proper development of Japanese market. It monitors the integrity of participants. Security Department has rights to require a copy of your passport or a video record with explanations of your actions if you are suspected of committing deliberate manipulations. If your guilt is proven, you will be excluded from the MMM Community. Remember that all participants in MMM is a single entity, therefore the Security Department is not working on behalf of individual personalities and solely acts in the interests of the whole Community.
In case of your blocking for suspicious activity, you need to write to the Support and attach a photo or ID scan to verify your identity. In case the participant hasn’t violated the rules there’s nothing to worry about. He will be unblocked and the ban won’t affect his Mavro growth in any way.


Regulations on relatives

If a referral is your relative, the sum of his/her contribution has to be less or equal to yours. For example, you made a contribution of 100,000 NGN and invited your relative to the Community. The relative can’t provide help which is more than 100,000 NGN. If your relative wants to contribute more money than you did, he/she should register through the registration form on the official site without any referral link. It means that your relative shouldn't be your referral to have the right to contribute more money than you did. The participants who invent various suspicious schemes in order to get more benefits will be blocked until further fact-finding.


Multiple accounts and identification of accounts

MMM is the Community where people trust and help each other. That’s why it uses a principle — “only one account for one person”. Accordingly each participant has to have own unique Bitcoin wallet or bank account. In MMM System you are allowed to add several bank accounts to your personal office. However, note that these bank accounts have to be registered in the name of only one person – you. Accounts must have the same name and surname. In that case, if you add to your office accounts that are registered in the names of different people, you are automatically recognized by the system as a fraud and your account will be blocked. It refers to bitcoin wallet as well – the participant can have a few of them as well. You have the right to request help to be sent to any specified Bank or bitcoin wallet of yours. Also it is prohibited to share your bank account and Bitcoin wallet with other people!


Penalty for creation of multiple accounts

A participant that created multi-accounts will be blocked. He will be charged a penalty (amount of provided help minus withdraw amount) on all his accounts.


Penalty for using referral schemes

Referral scheme is when one person or group of people register several times so that one or group acting in collusion will receive more benefits. As a result all participants will be blocked and charged a penalty.


Punishment for using one bank account for several participants

If different members’ accounts have one bank account or Bitcoin wallet, such accounts are also considered as multi-accounts. Such accounts will be blocked and charged a penalty.


Other account blocking cases:

  1. Refusal to transfer help on a pending order.
  2. Providing help untimely .
  3. No confirmation of funds receipt.
    In this case there is a moratorium imposed until transfer’s circumstances are clarified. The moratorium means inability to get help.
  4. Multiple accounts are registered on one device (PC, smartphone, tablet, etc.).
    In this case there is a moratorium imposed until accounts owners verify their identity or fraudulent schemes are detected.
  5. Funds transfer to different accounts from one Bitcoin wallet.
  6. Registration and login into Personal Office from different accounts, but with one IP-address or from one device.
    In this case there is a moratorium imposed until accounts owners verify their identity or fraudulent schemes are detected.
  7. Inactivity in Personal Office over a period of 2 months.


Answers to frequently asked questions on accounts blocking:

Question: Is it allowed to use two accounts’ Personal Office from two PCs is in one local area network? Different devices use one IP address.
Answer: Yes, it is allowed.

Question: IIs it possible to use a mobile phone to log into my Personal Office using with a 4G traffic and manage my account?
Answer: Yes, it is possible. You should use the MMM mobile application from the official website.

Question: II often travel on business, so I will use different IP addresses for one account. Can my account be blocked in such a case?
Answer: In this case your account won’t be blocked. If you go abroad you should notify the Security Department via “Support” button.





18. How to get in touch with the Support Team?



  1. Click on“Support” button in your Personal Office.
  2. Click on "Create".
  3. Select an appropriate category from the list.
  4. Specify your question.
  5. Clearly describe your situation.
The Support Team operators do not see your Personal Office, thus point out all necessary information — Order and Request numbers, your Personal Office login (email), the sender and receiver contacts and so on.
  1. Attach any relevant files as proofs (if necessary).
  2. Click on "Save".




You can create a ticket on any issue.
  • A created ticket will be displayed in the ticket list.
    You should wait for an answer from the Support Team. When an operator responds to your ticket, a notification will appear beside your ticket.


 

19. What to do in case of unforeseen problems?



Question: What should I do if a recipient doesn’t answer or confirm the transfer?
Answer: You should create a ticket for the MMM Support team:
  1. Click on the “Support” button.
  2. Click on “Create”.
Detailed instructions how to create a ticket you can find in FAQ How to get in touch with the Support Team?


Question: I’ve created a Request for Providing Help, but a sender does not transfer funds.
Answer: Every sender has 48 hours to complete his transaction. If you don’t receive funds within 72 hours, the Community will find another participant to provide help to you.


Question: A sender indicated that the transfer had been completed and attached a screenshot as a proof, but I didn’t get money.
Answer: Get in touch with the MMM Support Team. Create a ticket with description of situation. If the participant really didn’t send money, he will be blocked and you’ll be provided with a new sender. Keep calm.


Question: I can’t see captcha. What should I do?
Answer: Try to refresh the page using F5 (or Ctrl+F5). If nothing changes try to use another browser or check the configurations of the browser you currently use (the browser should support JavaScript and display images). Sometimes Captcha can’t be seen while the website is under maintenance. If nothing helps, ask your referrer to register you. In that case you don’t need to enter any captcha.


Question: Why didn’t I get Referral or Guider’s bonuses?
Answer: Referral and Guider’s bonuses are credited only for “new” money.  For example, if he provides help of 10,000 NGN you will get 1,000 NGN bonus. If after that the participant takes out 15,000 NGN and then provides help of 20,000 NGN, the bonus will be credited only for difference between input and output i.e. for 15,000 NGN (10,000-15,000+20,000=15,000). In total the bonus will be 1,500 NGN, but not 2,000 NGN.
In some cases referral and Guider’s bonuses can be credited with 2 days delay. If you wasn’t credited with bonuses more than 2 days, contact the Support Team.


Question: I’ve forgotten/ I want to change my password, but I didn’t receive any message to my e-mail with password recovery. What should I do?
Answer: Check “Spam” folder. If you really didn’t receive, request it again. In other case, contact the Support Team. Your identity will be verified and your password will be changed.


Question: I’ve created a ticket to the Support Team but I haven’t received any feedback. I’m worried...
Answer: Don’t worry. The Community Support Team has a lot of tickets due to a rapid MMM development. Your request is in a queue. You should wait for a while.


Question: I’ve completed the registration but I haven’t received any message to my e-mail. Why?
Answer: Check “Spam” folder. If it isn’t there, try to request password recovery at the page www.mmmoffice.com. Nevertheless, if the problem hasn’t been solved, register using another e-mail.


Question: I haven’t got a bonus for “letter of happiness”. Why?
Answer: Probably your letter was not approved yet or was rejected by a moderator. If your letter was rejected, as a rule the moderator writes the explanation. If the moderator has checked the testimonial and there aren’t any comments and bonus hasn’t been credited, get in touch with the Support Team.


Question: I have confirmed Mavros, but I can’t withdraw them. Why?
Answer: You should have not only confirmed, but also unfrozen Mavros. Every type of Mavro has different color. Green Mavros are available for withdrawal (“selling”), blue ones are frozen, red ones  are unconfirmed. If your Mavros are green, but you can’t create “Get Help” request more than 24 hours, contact the MMM Support Team.


Question: I can’t login my Personal Office.
Answer: Sometimes, Personal Office can be unavailable for maintenance works. Try again later.
If you can’t login for a first time with your e-mail and password, it means you didn’t successfully registered. Register again with same or different data.
In some cases your account could be removed (for example, for 2 months inactivity).
If you can’t login into your Personal Office because of the forgotten password, use a password recovery procedure (How to recover a password for Personal Office?).


Question: My account was hacked! What steps should be taken?
Answer: Change your password immediately! Inform the Support Team and your Guider about the incident. If you detect a created “Getting Help” request and created order, inform the Support Team and send a message to your sender asking not to transfer money.


Question: I want to “buy/sell” Мavros (created a Request), but see no Order(s) in my Personal Office.
Answer: An Order creation can take up to 3 days. The System looks for receiver/sender to match your request. You should just wait. If you waited for more than 3 days, contact the Support Team.


Question: Account details of receiver are are not correct or missing. What should I do?
Answer: Contact your receiver by phone or via chat in the order. If there are any problems with it, inform the Support Team.


Question: My Mavros in Personal Office became negative. Why?
Answer: Negative Mavros appear when you are charged with a penalty. You could be charged with a penalty for a violation of the MMM Community rules. If you don’t agree with the penalty, contact the Support Team.




20. What to do if I can’t access the Personal Office website?

If you can not access the official MMM website or Personal Office for any reason, try to:
  • Use different mirrors: mmm-office.com or mmmoffice.com.
  • Open it with another browser. We recommend Google Chrome or Mozilla Firefox.
  • Clear cache of your browser
  • Check your firewall or antivirus programs
If it doesn’t help, use extensions that enable to avoid blocks such as:
These applications are easy to use and compatible with the most popular browsers — Google Chrome and Mozilla Firefox.
You can also use TOR browser. You can read about TOR and download it here.


with my mobile devices?



You can use mobile devices for your convenience.
  1. To read MMM News you can use the mobile version of the site.
  2. Click on button to use mobile version of your Personal Office or follow the link https://mmmvaapp.com/


Here are the screens of mobile site and mobile Personal Office (mobile app):
   


22. How to create a Bitcoin wallet?



It’s very easy and simple to create and use wallets on BlockChain.info:
Follow the link https://blockchain.info/en/
  1. Click on “Wallet” button
  2. Click on “Create a new wallet” button




  1. Enter e-mail.
  2. Enter password.
  3. Confirm the password.
  4. Click on “Continue” button.




Write down, make a screenshot or print the mnemonic password (in the red square on the screenshot). It will help you to recover your password if you forget it!
Click on “Continue” button.




  1. Enter your password.
  2. Click on “Open Wallet” button.
(Don’t forget to put down your identifier)




This is your Bitcoin Address (Bitcoin wallet).


























24. How to transfer Bitcoins to receiver?



Login in your blockchain wallet.
  1. Click on “Send Money” button
  2. Enter Bitcoin address of receiver.
  3. Enter amount of Bitcoins.
  4. Click on “Send Payment” button.


Done!
Now you can see your transactions here:
















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1 comment:

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